General Packaging & Shipping
We take care to package your purchase as we’d like to receive it ourselves and as long as everything is in stock we endeavour to dispatch it within 1-2 weekdays, 2-3 weekdays days in busier periods. Delivery timing is an aim, not a guarantee, we try our best but sometimes the universe (or just the postal system) is not on our side! Covid-19 is affecting delivery times at the moment for us, as it is most online businesses as demand is increased.
If an item is out of stock, there may be a delay – we’ll contact you as soon as possible to discuss options or alternatives, if you provide us with a contact telephone number it helps to speed things up!
If you order wrapping paper on a roll, it will automatically be sent in a tube or box - you don't need to choose 'Tube Option' at checkout (this option is really if you order bi-fold sheets on their own and don't want them folded any further to send flat). If you have sheets of paper and a roll of paper in your order we will usually wrap these around the outside of the roll before putting the roll inside a tube.
We normally use Royal Mail to deliver, however if your package is heavier than 2kg or an irregular shape we may use a courier, in this case we would normally send tracking details.
Large letter standard shipping is a 3-5 day service - £0.82 - £1.32
Large letter faster delivery option is 1-3 days - £1.05 - £1.50
Our standard shipping is a 3-5 day service - £4.00
Faster delivery option is 1-3 days - £5.50
Standard delivery is free on UK orders over £15 if you want to spend to save!
Large letter standard shipping is a 3-5 day service - £1.32
Large letter Faster delivery option is 1-3 days - £1.50
Our standard shipping (Small Parcel) 3-7 day service - £4.00
Faster delivery option (Small Parcel) 1-3 day service - £5.50
Our standard shipping (Irregular shape or over 2kg) 3-7 day service - £13.00
Faster delivery option (Irregular Shape or over 2kg) 1-3 day service - £19.00
If you are local to South Devon or passing through, phone or email in advance to arrange a suitable time with us to have your order ready. We are not a shop so this is only an option for goods paid for already by telephone or online. We are closed on weekends & Bank Holidays (England). Free at checkout use code LOCALPU
20 20 Plastics Reception
2 Cavalier Road
Heathfield Industrial Estate
Late Delivery/ Missing Delivery
Although we give an approximate time we aim to have your order with you, time is not of the essence. There are occasionally delays not within our control that cause minor delays or non-delivery. If we are aware that the delivery will be delayed we will try to contact you to let you know as soon as we know. If your delivery has not arrived within our approximate delivery time, contact us and we will investigate on your behalf.
Incorrect Address Details
We cannot accept any responsibility for any delay or loss where an incorrect address or post code is given. Should your parcel go missing because the address is incorrect in any way we will do our best to track it down but no refund can be given unless / until the parcel is returned to us.
When a postal carrier returns an undeliverable package to us we issue a full refund (excluding delivery charges). We no longer automatically re-send packages that are returned to us as undeliverable. If you would still like to purchase those products, you're welcome to place a new order. A package may be 'undeliverable' because the address provided was incorrect or, following a failed delivery attempt, it has not been collected from the local collection office and has subsequently been returned to sender.